How not to have your donation rejected

There has been an increase number of rejects in the recent months, and the number seems to be going up.

Wet, damp, greasy or hair with unpleasant smell were some of the reasons why these donations were rejected.

Despite the instructions given to wash and dry their hair before cutting and not to wash over night, we still received hair that is wet, damp, greasy or with unpleasant smell.

When asked, here are some of the reasons given;

Top reason!
  • Is it? I don't know.

Other reasons;
  • I washed it the night before, I thought it should be fine.
  • I just washed in the morning before work, didn't expect the weather was so hot.
  • My hair is naturally greasy
  • I thought leaving the protein treatment on the (cut) hair could prolong the storage's life.
  • It must be the air-con that cause the vapour in the bag, hence the hair became wet.
  • The stylist said it's easier to cut when wet
  • The stylist said it will dry on it's own
  • The stylist spray water before cutting, and I thought it was ok.

Other than the reasons stated above, your hair may be rejected if you cut your ponytails without tying, re-tied or split your ponytail after cutting.

Someone pointed out to us that we stated to have at least 2 or more ponytails on our blog, so she happily split her ponytail after cutting.

Yes, it stated there to have 2 or more ponytails, but that was before cutting not after. If you have only one ponytail, leave it as it is, there is no instruction for you to split it.

Though we have the instructions numbered, we couldn't help if people do not wish to follow accordingly.

If you have thick hair, it would be easier to cut if you split your hair into multiple ponytails before cutting (not after).

These ponytails (below) were tied after cutting because the stylist claimed that she knows what she was doing.

Look carefully and you will notice that some of the hair was caught in the 'wrong' direction. This link tells you why is it important to have all the hair in the same direction, but many do not bother to read. (

This ponytail was cut when it was still wet. It got tangled when the owner tried to dry it.

Two problems here; cutting it wet and having the rubber band too far away from the end it was cut.

Having the rubber band too near the edge, the rubber band might just slipped off the ponytail. Too far, and hair above the rubber band gets tangled easily.

When it comes to hair styling, stylists know better than us, but it may not be the case when it comes to hair donation. Donors should have the final say on how they want their ponytail(s) to be cut, provided that they have read and understood our instructions.

We are not responsible for what the stylist did to your ponytail(s) if instructions were not followed. So, read and follow the instructions accordingly before cutting. If you are still unclear, email us.

In short, our instructions are there for a reason.